Cancellation Policy

The following cancellation policy applies to items purchased online through SteelOnCall e-portal:

The order can be cancelled by the customer (through toll-free number) before the order has been dispatched from the dealer’s outlet. Any cancellation request placed after this, will be rejected and the customer shall take the material.

In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 10 working days.

Please note that there may be certain orders that we are unable to accept and must cancel due to technical reasons. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your Bank Account.