Frequently Asked Questions

Question 1

How to Identify Genuine Steel Before You Buy

Accepted Answer

To identify genuine steel before you buy, it is essential to combine documentation verification with simple physical inspection and testing. The most reliable approach is to purchase from reputable suppliers who provide official certification.

Question 2

What Makes TMT Bars from Vizag, JSW, and Jindal So Reliable?

Accepted Answer

The reliability of TMT bars from Vizag, JSW, and Jindal comes from a combination of advanced manufacturing processes like QST or Tempcore technology, superior raw materials, and specific design features that enhance strength, ductility, and corrosion resistance

Question 3

Fe500 vs Fe550: Which TMT Grade Is Right for Your Project?

Accepted Answer

Fe500 is suitable for standard residential and smaller commercial projects, while Fe550 is for large-scale infrastructure like high-rise buildings, bridges, and metro projects due to its higher strength.

Question 4

10 Signs of High-Quality Steel Every Contractor Should Know

Accepted Answer

High-quality steel can be identified through a combination of visual inspections, adherence to certifications, and specific mechanical properties.

Question 5

Why BIS Certification Is a Must When Buying Steel?

Accepted Answer

BIS certification is a must for buying steel because it ensures the product meets government-mandated standards for safety, quality, and performance, which is crucial for everything from construction to manufacturing. This certification protects against low-quality or counterfeit steel, provides assurance of correct strength and durability, and is a legal requirement for manufacturing, selling, and importing steel in India.

Question 6

How SteelonCall Ensures Quality from Mill to Site?

Accepted Answer

SteelonCall ensures quality from the mill to the site through a comprehensive, multi-stage process that combines strict supplier verification, rigorous quality control measures, and transparent logistics

Question 7

Common Steel Quality Myths (and the Real Facts)?

Accepted Answer

Common myths about steel include that it is a pure metal, that all grades are identical, and that imported steel is always superior. Other misconceptions are that thickness or carbon content alone determine strength, that steel rusts easily, or that stainless steel is impervious to all rust.

Question 8

Rusted vs Fresh Steel — What You Should Check Before Purchase?

Accepted Answer

When purchasing steel, the key is to distinguish between superficial surface rust (which is often acceptable) and deep, pitting corrosion (which compromises structural integrity). Fresh, rust-free steel is ideal for critical applications, while lightly rusted steel may be usable after proper treatment for less demanding uses.

Question 9

The Science Behind TMT Bar Strength Explained Simply

Accepted Answer

The strength of TMT (Thermo-Mechanically Treated) bars comes from a unique manufacturing process that creates a tough, strong outer surface and a soft, flexible inner core within the same bar. This dual-layer structure provides an ideal balance of high strength for load-bearing and the necessary flexibility to withstand forces like earthquakes and wind.

Question 10

How to Read Steel Bar Labels and Verify Authenticity

Accepted Answer

To read a steel bar label (marking) and verify its authenticity, look for specific permanent markings rolled onto the bar's surface, check accompanying documentation, and perform simple on-site physical tests.

Question 11

What Happens After You Place an Order on SteelonCall?

Accepted Answer

After placing an order on SteelonCall, your order is processed for payment and quality verification, including the provision of test certificates upon confirmation. The company then arranges for the delivery of the steel, which is handled through their own logistics fleet or third-party partners. The delivery is accompanied by necessary documents like an invoice, e-way bill, and weighment slip.

Question 12

How Our Dispatch Team Delivers Steel Faster Than Local Dealers

Accepted Answer

A centralized dispatch team delivers steel faster than local dealers by leveraging advanced technology, streamlined logistics, enhanced inventory management, and a broader, optimized transportation network. Local dealers often have simpler operations, which can result in longer lead times compared to a sophisticated, large-scale dispatch system.

Question 13

Inside Our 24-Hour Delivery Process — From Yard to Your Site

Accepted Answer

The 24-hour "from yard to your site" delivery process involves a highly streamlined system focusing on rapid order processing, inventory management, sorting, and last-mile transportation to ensure construction materials or other goods reach the customer's site efficiently.

Question 14

What to Do If Your Steel Delivery Is Delayed (and How We Prevent It)

Accepted Answer

If a steel delivery is delayed, you should immediately communicate with your supplier to diagnose the root cause, develop a recovery plan, and inform relevant stakeholders. Future delays can be prevented through proactive measures like supplier diversification, clear contracts, and leveraging technology for real-time tracking.

Question 15

How SteelonCall Handles Refunds, Weight Differences, and Complaints

Accepted Answer

SteelonCall's policies for handling refunds, weight differences, and complaints are detailed in their return and cancellation policy and FAQs.

Question 16

The Role of Our Customer Support Team — Real Stories from our ISMs

Accepted Answer

Customer support is the team of people who provide help when customers have trouble with a company's products or services. It's ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve.

Question 17

Why Contractors Love Our 'Same-Day Dispatch' Policy

Accepted Answer

Contractors love a "same-day dispatch" policy primarily because it offers speed, reliability, and certainty, which are essential for maintaining tight project schedules and avoiding costly downtime. For contractors, time is money, and quick access to materials directly impacts their productivity and profitability.

Question 18

From Quotation to Unloading — What Makes Our Service Seamless

Accepted Answer

A seamless logistics service from quotation to unloading is achieved through a combination of transparent communication, strategic planning, leveraging technology, and adhering to rigorous safety protocols at every stage.

Question 19

How We Maintain Real-Time Delivery Tracking for Every Order

Accepted Answer

Real-time delivery tracking is maintained through a combination of technologies that provide continuous updates on a package's location and status. Key components include GPS for vehicle tracking, barcode scanners and RFID for scanning packages at each stage, and mobile apps for both drivers and customers. These technologies feed data into integrated systems like warehouse (WMS) and transport management systems (TMS), which then use software to update a central database and communicate with customers via automated notifications.

Question 20

Lessons Learned from 10,000+ Successful Deliveries

Accepted Answer

Based on insights from various companies and professionals with experience in thousands of successful deliveries, projects, and customer interactions, key lessons emerge across operational strategy, technology, and customer focus.

Question 21

Why SteelonCall Offers Better Prices Than Local Dealers

Accepted Answer

SteelonCall can offer better prices than local dealers primarily by using an e-commerce business model that eliminates intermediaries, reduces overhead costs, and leverages technology for transparent, efficient transactions.

Question 22

How We Keep Steel Prices Transparent and Updated Daily

Accepted Answer

Steel prices are made transparent and updated daily through a combination of digital platforms, price reporting agencies (PRAs), and analysis of key market factors.

Question 23

What Factors Affect Steel Prices in India? (2025 Edition)

Accepted Answer

Factors affecting steel prices in India include demand-supply dynamics, global raw material costs (like iron ore), and energy prices. Government policies such as import/export duties, GST reforms, and infrastructure spending also significantly influence prices. Additionally, geopolitical events, transportation costs, and seasonal demand contribute to price fluctuations.

Question 24

The Hidden Costs of Buying Steel Offline — and How to Avoid Them

Accepted Answer

Buying steel offline often involves hidden costs such as high transportation and logistics fees, the expense of dealing with middlemen, and potential losses from limited inventory and a lack of price transparency.

Question 25

How Online Steel Buying Saves You 10–15% on Project Costs

Accepted Answer

Online steel buying saves 10–15% on project costs by eliminating middlemen, providing price transparency, streamlining the supply chain, enabling bulk discounts, and reducing administrative overhead.

Question 26

Price Match Guarantee: What It Means for You

Accepted Answer

A price match guarantee means a retailer will match or beat a competitor's lower price on an identical item, which reassures customers they're getting the best deal and don't have to shop around. For consumers, this means potential savings and confidence that they're getting the best price at one store. For retailers, it's a strategy to build customer loyalty, increase sales, and stay competitive without constant price reductions.

Question 27

How SteelonCall Helps Small Contractors Access Bulk Pricing

Accepted Answer

SteelonCall helps small contractors access bulk pricing by operating an online marketplace that connects them directly with verified manufacturers, thereby eliminating middlemen and their associated markups. This structure enables contractors of all sizes to benefit from competitive, factory-linked rates that would typically be available only for large-volume purchases through traditional channels.

Question 28

Why We Publish Market Rates Openly (and Why Competitors Don’t)

Accepted Answer

A company publishes market rates openly primarily to build customer trust, simplify the buying process, and differentiate itself as a leader in transparency and value. Competitors often avoid this practice to maintain pricing flexibility, prevent direct price wars, and control the sales process.

Question 29

How to Estimate Steel Quantity and Cost for Your Construction Project

Accepted Answer

To estimate steel quantity, calculate the volume of each structural component (slabs, beams, columns) and use its percentage of steel (e.g., 1% for slabs, 2% for beams) to find the total weight, or use the detailed method of calculating the length and weight of each bar. Cost estimation involves multiplying the total estimated weight by the steel price per unit and adding costs for labor, fabrication, and a 5-10% waste margin.

Question 30

Online vs Offline Steel Buying — A Real Price Comparison

Accepted Answer

Online steel buying can offer lower prices due to reduced overhead and the elimination of middlemen, along with convenience and transparent pricing. In contrast, offline buying allows for immediate purchase and a tangible experience, which can build trust, though prices may be higher and the process less efficient.

Question 31

10 Real Customer Stories That Define Steeloncall’s Reputation

Accepted Answer

SteelonCall's reputation is largely defined by themes consistently found in customer feedback across various platforms: competitive pricing, on-time delivery, quality products, and responsive customer service.

Question 32

From School Projects to High-Rise Constructions — How We Serve Every Scale

Accepted Answer

We offer comprehensive, scalable services that are tailored to the unique requirements of every project, from small-scale educational facilities to large-scale commercial developments, leveraging consistent quality standards and expertise across all project sizes.

Question 33

How Transparency Built Our Trust with Builders Nationwide

Accepted Answer

Transparency in the construction industry builds trust by ensuring clear communication, demonstrating accountability, and offering real-time project visibility, which reduces uncertainty and strengthens partnerships. Key strategies include open communication, clear project outlines, documentation, ethical practices, and client collaboration.

Question 34

Customer Spotlight: How We Helped a School Save on Quality Steel

Accepted Answer

SteelonCall helped schools save by providing an online platform that streamlined the process of buying steel, offering competitive pricing, transparency, and reliable delivery. This was part of a large-scale initiative where they delivered thousands of tonnes of steel for school projects across Andhra Pradesh.

Question 35

How We Fixed a Weight Difference Complaint (and Won Back a Customer)

Accepted Answer

To resolve a customer's weight difference complaint and win back their loyalty, businesses should follow a structured approach focusing on empathy, prompt resolution, and process improvement.

Question 36

Meet the People Behind SteelonCall: Shri Anumalisetty Kameswararao (Honorable Founder), Mr. Ravi Kumar Anumalisetty (Founder & CEO), and Mrs. Lakshmi Anumalisetty (Executive Director)

Accepted Answer

The key people behind SteelonCall, India's leading online steel marketplace, are its founders and core management team.

Question 37

What Our 4.8⭐ Google Reviews Reveal About Our Values

Accepted Answer

A 4.8⭐ Google rating is widely considered a sign of a business that consistently delivers high-quality service while maintaining authenticity and a genuine focus on customer satisfaction. The reviews that contribute to such a rating typically highlight core values like transparency, integrity, accountability, and compassionate customer care.

Question 38

How Listening to Feedback Made Our Delivery Process Stronger

Accepted Answer

Listening to feedback strengthens a delivery process by creating a culture of continuous improvement, building trust, clarifying expectations, and enabling data-driven adjustments. By actively soliciting and acting upon both positive and constructive input, organizations can identify inefficiencies, enhance problem-solving, and better align their services with customer needs.

Question 39

Why Customer Trust Is the Strongest Metal We Deal In

Accepted Answer

Customer trust is often described as the "strongest metal" because it is the fundamental currency of business success, more valuable and durable than tangible assets. It underpins all commercial interactions and provides a lasting competitive advantage that cannot be easily replicated by competitors

Question 40

How We Turn Negative Feedback into Positive Action

Accepted Answer

To turn negative feedback into positive action, we first reflected on and processed the feedback without reacting defensively. Then, we created a concrete action plan with specific, measurable goals and worked to implement changes to address the feedback. Finally, we celebrated our progress and followed up to ensure improvements had been made, demonstrating our commitment to growth and continuous improvement.

Question 41

The Future of India’s Steel Market — Trends to Watch in 2025

Accepted Answer

India's steel market in 2025 is expected to see significant demand growth of 8-9%, driven by infrastructure development and other steel-intensive sectors. Key trends to watch include the potential implementation of safeguard duties to address cheap imports, a focus on decarbonization through green steel production, and a continued emphasis on investment in mining and new steel plants, such as the hydrogen-based plant in Chhattisgarh.

Question 42

Understanding Steel Grades and Standards (Fe, IS Codes, and More)

Accepted Answer

Steel grades and standards classify steel based on its composition and mechanical properties to ensure consistent quality and performance for specific applications.

Question 43

How the Online Steel Industry Is Transforming Construction Supply

Accepted Answer

The online steel industry is transforming construction supply by leveraging digital platforms and advanced technologies to create a more efficient, transparent, and sustainable supply chain. This shift changes how materials are sourced, tracked, and managed, from design to assembly.

Question 44

The Role of Steel Quality in Sustainable Construction

Accepted Answer

Steel quality is crucial for sustainable construction because it offers superior durability, strength, and a high strength-to-weight ratio, which results in longer-lasting structures, less material usage, and reduced transportation emissions. Furthermore, steel is highly recyclable, with properties that remain intact after recycling, which helps reduce waste and the demand for virgin resources.

Question 45

Why Weight Tolerance (+/- 0.5%) Exists and How It’s Calculated

Accepted Answer

Weight tolerance limits, such as (+/- 0.5%) , exist in manufacturing and shipping to account for unavoidable minor variations in materials, equipment, and environment while still ensuring product quality, safety, and regulatory compliance. Tolerances help balance precision with cost-effective production.

Question 46

The Impact of Delayed Steel Supply on Project Timelines

Accepted Answer

Delayed steel supply significantly impacts project timelines by causing schedule disruptions, which lead to increased labor and equipment costs, the need for rescheduling subcontractors, and potential contractual penalties. The ripple effect of late steel can halt subsequent tasks, forcing project managers to re-evaluate timelines and re-allocate resources, ultimately delaying completion and affecting client confidence.

Question 47

How Digital Platforms Like SteelonCall Are Empowering Small Builders

Accepted Answer

Digital platforms like SteelonCall empower small builders by providing a streamlined, transparent, and efficient way to procure steel, removing traditional middlemen and offering numerous benefits.

Question 48

What Makes an Online Steel Marketplace Reliable?

Accepted Answer

A reliable online steel marketplace is defined by verified quality and certifications, transparent and real-time pricing, secure transactions, established supplier reputation, efficient logistics, and comprehensive customer support.

Question 49

Top 5 Mistakes First-Time Steel Buyers Make Online

Accepted Answer

First-time steel buyers often make critical errors online that can lead to costly project delays or structural failures. The top five mistakes are prioritizing low price over quality, ignoring specific grade and quality standards, failing to verify the supplier's credentials, incorrectly estimating material dimensions, and neglecting proper inspection upon delivery.

Question 50

Why SteelonCall Believes 'Customer Service Is the New Steel’

Accepted Answer

SteelonCall believes that "customer service is the new steel" because exceptional service and customer-centricity are crucial differentiators in a commodity market. The company aims to make the traditional, often complex, steel procurement process simple, transparent, and hassle-free, thereby building strong customer relationships and trust.

Question 51

What types of steel products are available on SteelonCall?

Accepted Answer

SteelonCall offers a wide range of steel products categorized into construction, fabrication, and special steels. The selection includes TMT bars, binding wire, and stirrups for construction; MS angles, channels, and plates for fabrication; and EN rounds, GP sheets, and seamless pipes for special steel needs.

Question 52

How do I purchase steel on SteelonCall?

Accepted Answer

To purchase steel on SteelonCall, visit the SteelonCall website, browse the product catalog, and add your desired steel products to the cart. After adding items, compare prices, and proceed to the checkout to place your order and select a payment method like credit/debit card, net banking, or cash on delivery (for eligible customers).

Question 53

Which steel brands are available?

Accepted Answer

Some available steel brands include Tata Steel, JSW Steel, Jindal Steel & Power, and Steel Authority of India Limited (SAIL). Many other brands exist, such as Prime Gold, Bhushan Steel, and Essar Steel, with specific product lines like Tata Tiscon, JSW Neosteel, and Jindal Panther TMT being popular for construction.

Question 54

What grades of TMT bars do you supply?

Accepted Answer

Commonly supplied grades of TMT bars include Fe 415, Fe 500, Fe 550, and Fe 600, with a variety of grades like Fe 500D and Fe 550D also available. The specific grade depends on the construction's needs, with lower numbers like Fe 415 being suitable for smaller residential projects and higher numbers like Fe 600 being used for heavy-duty applications such as high-rise buildings and bridges.

Question 55

Can I order fabrication steel like MS Angles, Flats, Plates?

Accepted Answer

Yes, you can order fabrication steel products such as MS Angles, Flats, and Plates both online and from local suppliers, often with delivery options available.

Question 56

Do you supply stainless steel and EN series steel?

Accepted Answer

Yes, SteelonCall supplies both stainless steel and various grades of EN series steel. They offer a wide range of steel products for various applications, including construction, fabrication, and specialized industrial uses

Question 57

How many steel categories are offered?

Accepted Answer

There are four main categories of steel offered: carbon steel, alloy steel, stainless steel, and tool steel. Each type has unique properties that determine its use, such as carbon steel for general purposes, stainless steel for corrosion resistance, alloy steel for high strength, and tool steel for cutting and impact resistance.

Question 58

Can I order custom steel sizes or quantities?

Accepted Answer

Yes, you can readily order custom steel sizes and quantities. Many steel suppliers and fabricators specialize in providing materials tailored to specific project requirements, from individual pieces to large, custom batches

Question 59

Are product specs listed?

Accepted Answer

Yes, product specs are listed, and they are detailed documents that describe a product's features, characteristics, and technical requirements. These specifications are used by internal teams for development and quality control, and they are also presented to customers on spec sheets for marketing and comparison purposes.

Question 60

Why should I buy steel online?

Accepted Answer

You should buy steel online for convenience, cost savings, and a wider product selection. Online platforms offer the ability to easily compare different products, get transparent pricing, and access detailed information and certifications from the comfort of your home or office. This can save significant time and effort compared to traditional shopping methods.

Question 61

How does SteelonCall ensure product quality?

Accepted Answer

SteelonCall ensures product quality through a multi-faceted approach that involves working with reputable manufacturers, implementing stringent internal testing, and providing certifications for its products.

Question 62

Are there hidden charges?

Accepted Answer

No, are no hidden charges due to its transparent pricing policy, which directly lists product costs without hidden fees or unexpected costs. The platform attributes this to a business model that sells directly from the manufacturer to the customer, eliminating intermediate margins.

Question 63

Do you offer discounts for bulk orders?

Accepted Answer

Yes, it is common for bulk orders to receive discounts, often called volume or quantity discounts. These discounts are typically offered to reduce the per-unit cost for the buyer and can be a percentage off or a fixed amount.

Question 64

What benefits do you offer over traditional vendors?

Accepted Answer

As an online or e-commerce platform, the primary benefits offered over traditional, brick-and-mortar vendors include global reach, 24/7 availability, lower operating costs, greater personalization, and enhanced data analysis capabilities.

Product Quality & Material Education

Delivery, Service & Customer Experience

Pricing & Value Transparency

Trust, Reviews & Customer Stories

Educational & Industry Insights

Buying & Product FAQs

Shipping & Delivery

Returns & Quality Claims

Steel Grades & Technical Specs

Usage & Application

Order, Payment & Support