Return Policy
The following return policy applies to items purchased online through SteelOnCall e-portal, after the material has been dispatched by our partners:
1. The order cannot be returned once material is delivered as per order.
2. Generally there will not be any quality problems. We take care all measures to avoid quality issues. However, in case there is a issue of quality we will settle the issue as stated below:
2.1The order can be replaced only when the delivered items are different form ordered items. Return claim can be raised by calling at our toll-free number, 1800-833-2929. The material will be replaced only in the case it is received in the same form as it was delivered. The claim is to be made as soon as the above said material is received, however not later than two days after receiving the material.
2.2 Quality problem: TC will be issued along with the material. In case any quality complaint about the quality of material, claim to be made through mail or in writing within three days after receipt the material. Change of colour of material will not quality problem and no quality complaint is entertained on this account. If delivered material is rusted or pitted condition, quality complaint can be raised on this account. If material failed after test conducted in standard laboratories claim will be accepted. In the above cases material will be replaced with proper material at our own cost.
3. Surplus material: In case there will be surplus of quantity left after usage in the building/project we will take back the material and refund the amount subject to the following:
3.1 Material should in prime condition as delivered by us.
3.2 Transportation charges, price variation as per market dynamics and other expenditures incurred due to return surplus material is adjusted and balance amount refunded, within 10 working days.
Cancellation Policy
The following cancellation policy applies to items purchased online through SteelOnCall e-portal:
The order can be cancelled by the customer (through toll-free number) before the order has been dispatched from the dealer’s outlet. Any cancellation request placed after this, will be rejected and the customer shall take the material
In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 10 working days
Please note that there may be certain orders that we are unable to accept and must cancel due to technical reasons. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your Bank Account.
