PRIVACY POLICY

This Privacy Policy (“Privacy Policy”/ “Policy”) applies to the personal information that Steel On Call Services (India) Private Limited (hereinafter referred to as “Steeloncall”, “we”, “us”, or “our” as the context may require) collect when you access or use the Steeloncall website or Steeloncall mobile applications (hereinafter referred to as “Platform”), and other online products and services that link to this Privacy Policy (collectively our “Services”).

Data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this Privacy Policy to learn more about our information gathering and dissemination practices.

By availing our Services, you acknowledge your acceptance of the terms of this Privacy Policy, expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy, and that any personal information provided by you through us is provided under a lawful contract. 

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, you are encouraged to review this Privacy Policy from time to time.

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information that you provide to us: (i) by creating or updating your account; (ii) on-demand services; (iii) by reaching out to our customer support; and/or (iv) by engaging in any other form of communication with us. This information encompasses various details, such as your name, email address, phone number, mailing address, profile picture, payment method, specific items you request (in the case of delivery services), any notes related to the delivery, and any other information you choose to provide to us.

Information We Collect Through Your Use

As you engage with our Services, we collect information about you in the following broad categories:

• Location Information: When you use our Services to place order(s) or for delivery purposes, we gather precise location data using GPS and network-based technologies. If you grant permission to our Platform to access location services on your mobile operating system or any other feasible system, we may collect your device's precise location even when our Platform is running in the background. Additionally, we may use your IP address to estimate your approximate location, which helps improve the speed and responsiveness of our Platform.

• Contacts Information: If you grant permission to our Platform, we can access and store names and contact details from your device's address book through the permission system employed by your mobile operating system or website. This enables us to facilitate social interactions within our Services. Additionally, we may use this information to verify a user's network connectivity and enable direct calling functionality when a user taps on a contact number.

• Transaction Information: We collect details about the transactions you make while using our Services. This includes the type of service you requested, the date and time the service was provided, the amount charged, order(s) placed, and other related transaction information. Additionally, if someone uses your promo code, we may associate your name with that individual. We may access this information for data caching purposes to enhance the speed and performance of the Platform.

• Usage and Preference Information: We collect information about how you and other site visitors interact with our Services, including preferences expressed, and settings chosen. This may involve the use of cookies and similar technologies that create and maintain unique identifiers.
  

• Device Information: We may collect information regarding your device, such as the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

• Call and SMS Data: Our Platform facilitates communication between users and customer support. As part of this service, we receive data related to calls and SMS messages, including the date, time, phone numbers of the parties involved, and the content of SMS messages, including OTP(s) for verification purposes.
  

• Log Information: When you engage with our Services, we collect server logs that contain information such as your device's IP address, access dates and times, features or pages viewed within the application, occurrences of application crashes, and other system activities. Additionally, we may gather data regarding the type of browser you are using and the third-party site you accessed before interacting with our Services. This information may be utilized for purposes such as checking network connectivity, receiving data from the internet, preventing the device from going to sleep mode, as well as enabling the reading of phone status and viewing of Wi-Fi connections.
  

USE OF INFORMATION

We may utilize the information we collect about you for the following purposes:

• Providing, maintaining, and enhancing our Services: This includes facilitating payments, sending receipts, fulfilling product and service requests, developing new features, offering customer support, implementing safety measures, verifying user identities, retrieving running applications, improving overall performances, and sending product updates and administrative messages.

• Conducting internal operations: We use the information to prevent fraud and abuse of our Services, troubleshoot software bugs and operational issues, perform data analysis, conduct testing and research, and monitor usage and activity trends.

• Sending relevant communications: We may send you communications that we believe will be of interest to you. This includes providing information about products, services, promotions, news, and events related to Steeloncall. Additionally, we may process entries for contests, sweepstakes, or other promotions and fulfill any associated rewards.

• Personalizing and improving the Services: We strive to enhance your experience by personalizing the Services. This involves providing or recommending features, content, social connections, referrals, and advertisements that are tailored to your preferences and interests.

HOW WE SHARE YOUR INFORMATION

• Protection of your information: We have a strict policy of not selling or renting your information, and we will not disclose it in a manner that contradicts this Privacy Policy, except as required by law or government regulation. We cooperate with law enforcement inquiries and other third parties to enforce laws related to intellectual property rights, fraud, and personal rights.

• Marketing purposes: We will not share the personal information we collect about you with any third party for their own marketing purposes without your consent. However, we may share your data with service providers who process your personal information on our behalf. Our service providers are contractually bound to refrain from sharing your information with anyone else or using it for purposes other than providing services to us.

• Legal disclosure: You authorize us to disclose any information about you to law enforcement, government officials, or third parties if we, in our sole discretion, believe it is necessary or appropriate in connection with investigations related to fraud, intellectual property infringement, or any other illegal activity that may expose us or you to liability.

HOW WE PROTECT YOUR INFORMATION

• Confidentiality safeguards: We place great emphasis on protecting the confidentiality of your personally identifiable information. We employ administrative, physical, and electronic measures to safeguard your information from unauthorized access. By using the Platform or providing us with personal information, you agree to receive electronic communications from us regarding security, privacy, and administrative matters related to your use of this Platform.

• Security measures: We implement commercially reasonable physical, managerial, and technical safeguards to ensure the integrity and security of your personal information. Sensitive information, such as credit card details, is encrypted during transmission. Our employees are trained and required to protect your information. However, please note that while we make efforts to secure our systems, we cannot guarantee the absolute security of information transmitted to us. Transmitting messages through unsecured Wi-Fi or other unprotected networks is not recommended. If we become aware of a security breach, we will strive to notify you electronically so that appropriate protective measures can be taken.

• Legal compliance and disclosures: We may preserve or disclose your information if we believe it is reasonably necessary to comply with a law, regulation, or legal request, to ensure the safety of any person, to address fraud, security, or technical issues, or to protect our rights or property. However, nothing in this Policy limits any legal defenses or objections you may have to a third party's request to disclose your information, including government requests.

• Security of interactions: It is important to note that no data transmission over the Internet or storage system can be guaranteed to be 100% secure. Therefore, please refrain from sending credit card information or other sensitive data through email. If you suspect that your interaction with us is not secure or if the security of your account with us has been compromised, please notify us immediately by contacting us through the ‘Contact Us’ section available on our Platform.

• Data Retention: We may retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine the retention period include the nature of the information, the purposes for which it is collected and processed, and our legal obligations. Once the retention period expires, we will securely delete or anonymize your personal information in a manner that ensures its confidentiality and integrity.

YOUR CHOICES

• Account Information: You have the option to correct your account information at any time by logging into your online or in-app account/ Platform. Please note that certain information may be retained as required by law or for legitimate business purposes, such as resolving outstanding credits or debts, addressing suspected fraud, or enforcing our terms before deleting your information.
  

• Access Rights: Steeloncall will comply with individual requests for access, correction, and/or deletion of personal data in accordance with applicable law.

• Location Information: We ask for your permission to collect precise location data from your device through our Platform, following the permission system utilized by your mobile operating system.

• Contact Information: We may also request permission to collect and synchronize contact information from your device through our Platform, in accordance with the permission system used by your mobile operating system.
  

PHISHING OR FALSE EMAILS

If you receive an unsolicited email that appears to be from us or one of our members, and it requests personal information such as credit card details, login credentials, or passwords, or if it asks you to verify or confirm your account or other personal information by clicking on a link, please be aware that this email may be a phishing attempt or a false email. These emails are typically sent by individuals trying to unlawfully obtain your information.

We want to assure you that we do not request this type of sensitive information through email. Therefore, it is important that you do not provide any personal information or click on any links in such emails. If you receive an email of this nature, please forward it to us at support@steeloncall.com  and we will investigate the matter.

BREACH OF PRIVACY POLICY

If we find that you have violated our Privacy Policy, we reserve the right to immediately terminate or suspend your usage of this Application. We kindly request that you respect the privacy and confidentiality concerns of others. Any breach or dispute arising from this Privacy Policy will be subject to the laws of India and the courts located at Visakhapatnam, Andhra Pradesh shall have exclusive jurisdiction.

NO RESERVATIONS

We do not accept any reservations or any type of limited acceptance of our Privacy Policy. You expressly agree to comply with each and every term and condition outlined in this Policy without any exceptions.

CONTACT US

If you have any questions regarding this Privacy Policy, our practices concerning the Platform, or any inquiries about your interactions/ dealings with us, please reach out to our Privacy Team at support@steeloncall.com